Managed IT Solutions
Proactive monitoring, rapid support, and hands-on management for your servers, networks, workstations, and devices — so you can focus on running your business.
We watch your infrastructure around the clock — catching issues before they impact your team.
Priority-tiered SLAs ensure critical outages get a response within 2 hours.
Flat monthly rates per device or service. No surprise invoices.
Real people, real expertise. We treat your business like our own.
What We Do
Comprehensive coverage for every layer of your IT environment.
Additional Rates
Pay only for what you need, with transparent and predictable pricing.
On-demand assistance for any one-off issues or projects.
Priority-tiered response times with a guaranteed SLA.
On-site visits billed at the current IRS standard mileage rate.
Service Level Agreement
Retainer clients receive guaranteed response times. Without a retainer, response is on a best-effort basis and is not guaranteed.
| Priority | Response Time | Definition |
|---|---|---|
| P1 — Critical | 2 hours | Work completely stopped; no workarounds available; network outage affecting operations. |
| P2 — High | 24 hours | Work degraded or significantly impaired; workarounds may be available. |
| P3 — Normal | 48 hours | General maintenance requests; no active outage or productivity impact. |
ⓘ An Availability Retainer ($150/mo) is required to guarantee the response times above. Without a retainer, support requests are handled as capacity allows with no committed timeline.
Get Started
Whether you're looking to hand off day-to-day IT management or need a quick response to a critical issue, we're here to help. Reach out and we'll get back to you promptly.